Can you UNDERSTAND, ANTICIPATE and RESPOND to your customers’ requests?
Today it is vital that your contact center delivers intelligent and personalized customer service. The key to retaining caller satisfaction is First Call Resolution. In practice, this means that you need to accomplish more with less – using new technology – to enhance your customer satisfaction rates and lower costs while increasing agent efficiency.
- Is a less-than-efficient contact center causing you to miss calls?
- Do you know that every day you delay setting up a contact center you could be losing calls?g Do you know how many calls from your customers are transferred internally?
- Do you have the resources to react quickly to peak call periods?
- Do you limit your customer interactions to only your contact center agents?
- Do you know what a 10 percent gain in first call response time would bring to your company?
We can help.
As a modern enterprise, you face many new challenges including satisfying ongoing customer needs, maintaining a competitive edge and accommodating change in your business. Alcatel-Lucent provides the solutions you need to transform your organization into a dynamic enterprise so you will be able to respond to these challenges and strengthen your customer relationships. One such solution is the Alcatel-Lucent OmniTouch™ Contact Center (CC) Premium Edition. This solution provides you with communications tools that enable you to see exactly what is happening in your contact center at a glance. It includes tools that are simple to use, offer you unprecedented control, and deliver powerful features that enable you to respond effectively to service challenges. Both your customers and your employees benefit from improved experiences, which in turn helps your
business to succeed.