Keep Critical Voice Communications Operating 24/7
Toshiba IPedge technology offers a scalable IP telephone solution with all the essential features you need, plus added enhancements that help you stay connected while improving customer service.
With three models to choose from based on the number of users in your network, IPedge uses an optimized single-server platform that allows you to seamlessly integrate multiple communication applications.
By using a single server, you're saving money you would have spent on extra equipment and maintenance.Included features:
- Call processing
- Flexible, integrated voicemail
- Centralized system administration
- Unified messaging
- Audio conferencing with web collaboration
- Unified communication applications
With IPedge, users can select their desired device and location for maximum productivity, plus enjoy an intuitive interface featuring an easy-to-read LCD display, simple instructions, on-screen voicemail controls and programmable buttons. Integrated wireless capabilities deliver the same great features to users on the go.
Streamline customer service with the IPedge Call Manager function, which combines your computer and telephone into one powerful communications tool. Through the intuitive interface, you can use your mouse to dial, answer, transfer calls and more without ever lifting the handset.
Plus, you can share and access information quickly and easily through instant messaging and simultaneous chat sessions. Call Manager also integrates with your CRM, including Salesforce, Act!, Microsoft Outlook, and more.
IPedge Meetings gives you dial-in audio conferencing capabilities, plus web collaboration and scheduling features. Conduct interactive web conferences while reducing travel costs with desktop sharing, conference recording and usage reporting. No installation required - users can collaborate from any internet connection!
More Cost-Effective Call Centres
With IPedge, you don't need a large call centre to manage your call distribution. You can manage a high volume of calls just as efficiently over IP - a reliable yet much less expensive alternative.
Toshiba Survivability ensures your phone system is never down. If your primary system fails, a secondary system kicks in automatically. Plus, you can pick and choose your Survivability services to cover just a few key people or an entire department.
Is Toshiba IPedge Right for Your Business?
To learn more, contact Sudden Communications today.