What is Unified Communications?
Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), IP telephony, video conferencing and speech recognition with non real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).
Unified Communications is a set of products and services that provide a consistent user experience across multiple devices. Unified Communications manager simplifies and integrates all forms of interaction in order to optimize business processes, reduce response times, and better manage workflows.
Unified Communications manager would allow an individual to send a message on one medium and receive it on another; for example, someone could receive a voice mail message and choose to access it through email or a cell phone. If the sender was actually online, unified communications manager would allow the response to be sent immediately through text chat or video call.
What can Unified Communications do for you?
Unified communications helps businesses streamline information delivery and minimize delays caused by people resulting in better and faster service-delivery for the customer, and cost savings for the business.
Unified communications manager allows for direct collaboration between remote co-workers, suppliers and clients. This reduces business travel and an organization’s carbon footprint. Unified Communications can improve productivity while reducing the costs of communication systems by up to 50%.
Instead of dealing with separate communication networks, with a unified communications manager solution you´re managing an integrated email, phone and conference system with built in protection that helps increase security, compliance and availability. Communications work well, are cost effective, and are easy to manage, all within a common infrastructure.
Some of the many benefits of Unified Communications:
- Streamline communications internally and externally
- Reduce Company´s carbon footprint
- Reduce Expenses
- Increase productivity, therefore profitability
- Increase revenues
Sudden Communications´ business phone systems with unified communications manager enable you to meet everyday challenges. Our focus is on delivering world-class communications solutions, which meet all of your business requirements.
Some of our solutions include:
- Alcatel-Lucent My Teamwork
- Alcatel-Lucent My Instant Communicator
- Alcatel-Lucent PIMphony
- Alcatel-Lucent Mobile Instant Communicator
- Aastra CMG
- Aastra InTouch
- Aastra Mobility Client
- Microsoft Lync